Effective Date: 08/04/2024

Thank you for choosing Covert Group Ltd for your SIA Security Course needs. We aim to provide quality services and courses to help you excel in the security industry. However, if you are not entirely satisfied with your purchase, we're here to help. Please read this policy carefully to understand your rights and obligations regarding refunds and returns.

1. Refunds

a. Refund Eligibility: Refunds are only applicable under certain circumstances, such as:

i. Course cancellation by Covert Group Ltd.

ii. Inability to access the course due to technical issues caused by Covert Group Ltd.

iii. Refunds requested within 14 days of course enrollment and before accessing any course materials.

b. Refund Process: To request a refund, please contact us at admin.info@covertgroupltd.com within the eligible timeframe with your proof of purchase. Our team will review your request and, if approved, initiate the refund process within 14 days.

c. Refund Method: Refunds will be issued using the original payment method. Please note that it may take some time for the refund to be reflected in your account, depending on your bank or payment provider.

2. Returns

a. Return Eligibility: We do not accept returns for SIA Security Courses once access to course materials has been granted. However, if you encounter any issues with the course content or materials, please contact us, and we will endeavor to address your concerns promptly.

b. Course Transfers: In certain cases, we may allow transfers to another course offered by Covert Group Ltd, subject to availability and approval. Additional fees may apply for course transfers.

3. Contact Information

If you have any questions or concerns about our Refunds and Returns Policy, please contact us at:

Email: admin.info@covertgroupltd.com

Address: Challenge House Suite 10, Mitcham Road, Croydon, England, CR0 3AA

4. Updates to Policy

Covert Group Ltd reserves the right to amend or update this Refunds and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website www.covertgroupltd.co.uk. We encourage you to review this policy periodically for any updates.

By enrolling in our SIA Security Courses, you acknowledge that you have read, understood, and agree to abide by the terms of this Refunds and Returns Policy.

Thank you for choosing Covert Group Ltd. We appreciate your trust in our services.